Gamification Strategies at the Service of Knowledge Management
Gestión del conocimiento y gamificación organizacional
Keywords:
Knowledge management, Gamification, Learning, Training, Knowledge Transfer, Information and communication technologies, Business innovationAbstract
This research aims to analyse the implementation of gamification strategies in the knowledge management model at the organisational level. As a methodology, a literature review was conducted by analysing the identification and transmission of knowledge, media and technology, decision-making, organisational culture, and competence. 50 articles on the use of gamification and knowledge management were obtained. The results identify its contribution to the appropriation, socialisation, and transfer of knowledge in human capital. Finally, it is identified that gamification facilitates the processes related to the knowledge management model in organisations.
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