Virtual assistants and the quality of service to the customer

Authors

  • Guido Trujillo Valdiviezo Universidad César Vallejo
  • Desmond Mejía Ayala Universidad César Vallejo
  • Lino Rodríguez Alegre Universidad César Vallejo

DOI:

https://doi.org/10.37467/revtechno.v13.4816

Keywords:

Customer, Empathy, Innovation, Quality of service, Reliability, Technology, Virtual assistants

Abstract

In an environment characterized by relentless technological development, ICTs have disrupted the way people communicate and interact. Virtual assistants, by automating customer service processes, minimize the intervention of people, reducing resources of business entities. Likewise, they manage to strengthen their position in the market by adding value to their portfolio, and in this way, they manage to increase the relationship with customers. It is concluded that virtual assistants positively influence customer service, since it was possible to improve indicators such as empathy, reliability in service and responsiveness.

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Published

2023-02-28

How to Cite

Trujillo Valdiviezo, G. ., Mejía Ayala, D., & Rodríguez Alegre, L. . (2023). Virtual assistants and the quality of service to the customer. TECHNO REVIEW. International Technology, Science and Society Review Revista Internacional De Tecnología, Ciencia Y Sociedad, 13(4), 1–10. https://doi.org/10.37467/revtechno.v13.4816

Issue

Section

Research Articles (Special Issue)