The Diagnosis as “Soft” Technology: a Proposal to Assess the Viability of Knowledge Management in Hotel Tourism Organizations
DOI:
https://doi.org/10.37467/gka-revtechno.v5.318Keywords:
technology- diagnostic-knowledge managementAbstract
A mid-twentieth century, the global economic environment has changed the ways of seeing organizations; the tangible elements of the industrial era left behind as sources of value creation for business. There are new guidelines for corporate governance; forming new type organizations where resources can create and increase the value of companies are being intangible precisely today. Of particular importance in this context acquires knowledge and management, hence the efforts made by the organizations implementing knowledge management as a new approach, however, many projects fail for not having previously studied the existing objective and subjective conditions, which They can be viable or hinder the shares comprising a project like this. Hence the importance that the diagnosis in this attempt, the power to answer questions like What do I need? What I tell? How I can give solution? Accordingly, the article proposes a methodology to assess the viability of knowledge management in hotel tourism entities within the group considering technology or tool "soft" that can have both researchers and consultants who want to collaborate with companies in that endeavor.
References
Franch, K. (2011). La gestión del conocimiento como herramienta de apoyo al proceso de toma de decisiones: caso de estudio Dirección General de TRD-Caribe. La Habana: Tesis en opción al tiítulo de Máster en Dirección. Universidad de la Habana.
Herrera, K. (2000). Sistema de Gestión participativa por objetivo con un enfoque estratégico. Aplicación en Pequeñas y Medianas Instalaciones Turísticas Hoteleras. Las Villas: Tesis Doctoral. UCLV.
Mindjet Corporation, v. 3. (s.f.).
Muñoz, M., Cabeza, A., & Calderón, O. (2010). Metodología diagnóstico de Gestión del Conocimiento enfocada al cambio organizacional en RCB, sociedad clasificadora. Seminario Iberoamericano para el intercambio y la actualización en Gerencia del Conocimiento y la Tecnología para el desarrollo sustentable. La Habana.
Navarro, P. (2012).Teoría de estudio de mercado.Práctica Profesionalizante III. Tucumán: Instituto de Educación Superior Alfredo Coviello. Ministerio de Educación.
Otero, L. (2010). Identificación del conocimiento explícito para la consultoría de negocios AVANTE. La Habana: Tesis de Diploma. Universidad de la Habana.
Downloads
Published
How to Cite
Issue
Section
License
Those authors who publish in this journal accept the following terms:
- Authors will keep the moral right of the work and they will transfer the commercial rights.
- After 1 year from publication, the work shall thereafter be open access online on our website, but will retain copyright.
- In the event that the authors wish to assign an Creative Commons (CC) license, they may request it by writing to publishing@eagora.org